FAQ

Q. Who do I contact if I have any questions or concerns?
A. Email us at contact@theticketrumba.com. We will respond promptly!

Q. How do I redeem my tickets?
A. After the purchase is completed, a confirmation email will be sent to the email address that you provided for each show. Print out that email and bring it to the show with an ID. If for some reason you do not have the email at the show, do not worry; the person at the door will also have all of your purchase information and will be able to verify the number of tickets you have paid for.

Q. What if the event is canceled?
A. If the event is canceled, you will be fully refunded immediately, aside of service charges. Service charges are not refundable.

Q. What if the band I wanted to see cancels?
A. Like any ticketing service, if the band is the “headliner”, or main band on the show, money will be refunded. If the band that canceled is one of the supporting acts, refunds will not be issued.